Get Your Google Listing and AI Answers Right
Nine short lessons on what people are told about your business before they come: asking the assistants the way a stranger would and logging what is wrong, one page of facts that every listing copies from, the Google listing checked field by field for the customer standing outside, photos that show what someone will find, answers to the questions customers actually ask, asking for reviews by one rule that does not depend on how the job went, holiday hours and updates that carry the day they come down, fixing a wrong fact where it lives instead of arguing with a chatbot, and one check you run every month.
Owners and managers of local small businesses — shops, cafés, salons, trades, studios and practices — who look after their own Google listing and have no marketing team. Nothing here needs code, and customers' names, messages, photos and lists never go into a chat.
What you will practise
- "The chat thing said you were closed on Mondays"
a line in your error log, not an argument with the chatbot
- "Teresa's Cycles, Best Bike Repair Millbrook"
the name on your sign, copied from your fact sheet, with nothing added
- "Happy with your repair? Leave us a review. Not happy? Tell us first."
one rule for who gets asked, the same words for everyone, and an honest review, not a good one
- 01Learn the skillListen or read a lesson
- 02Put it to workPractise and check your understanding
- 03Earn your certificateComplete the course requirements
Your course, in clear stages
- 01What is said, and what is true3 lessons
- 02Before the first visit3 lessons
- 03Keeping it right3 lessons
Share your achievement.
Earn it. Keep it. Share it.
Complete every lesson to earn your Vesnoro certificate of completion. It carries your name, the course you completed and a public verification link.
See the sample certificate →